GoHighLevel Features

GoHighLevel Conversations Inbox

Jasper Aiken
11 Jan 2022
5 min read

GoHighLevel Conversations Inbox

GoHighLevel Conversations are a game-changer for agency owners, offering a centralized hub to handle all their messages effortlessly.

Inside Conversations, you get a comprehensive view of the details of your leads. It's not just about viewing; you can seamlessly reply via email or SMS, apply filters for priority responses, and seamlessly integrate them into workflows.

Here's the lowdown:

  • Respond directly within the Conversations dashboard
  • Sort and filter messages by age, ensuring you never miss a beat
  • GoHighLevel Conversations are the backbone of the platform

So, what's the deal with GoHighLevel Conversations?

They're the linchpin, allowing users to streamline message management. Here's the breakdown:

  • SMS and email responses? Check.
  • Archive or delete the chat? Absolutely.
  • Add a tag or plug leads into specific workflows? You got it.
  • Opportunities and appointments? All in one place.

And it gets better. Each conversation contains lead info like phone numbers, emails, and tags.

Ready to dive in? Here's the scoop on using GoHighLevel Conversations:

Unread vs. Read:

When a lead reaches out, find their message in the Unread tab. It moves to the Read section once you've read or responded via SMS/email. Pro tip: automate this by tossing it into a workflow.

To this, users need to:

  • Go to the Workflow they want to edit.
  • Click “+” to add a trigger.
  • Select “Edit Conversation.”
  • Then, from the second drop-down menu, click “Mark as Read.”
  • Click “Save Action.”


Want to cut through the noise? Use Conversation sorting. Head to settings, hit "Labs," toggle to enable, and voilà! Sort by latest or oldest, creating easy-to-read lists.

This enables users to sort their messages in the following ways:

  • From the latest or oldest
  • Lists
  • Latest – all messages
  • Oldest – all messages
  • Latest – manual messages
  • Oldest – manual messages

Bulk Actions:

Time to flex some muscle with Bulk Actions. Manage up to 100 conversations at once. Mark as read, unread, starred, unstarred, or bid farewell. Just check the boxes, select your move, and you're golden.

The five actions that they can take include:

  • Mark conversations as read
  • Mark conversations as unread
  • Mark conversations as starred
  • Mark conversations as unstarred
  • Delete conversations


In a nutshell, GoHighLevel Conversations are the secret sauce for savvy agencies, putting you in control and making message management a breeze.

Ready to revolutionize your agency's communication game? Take charge of GoHighLevel Conversations! Sign up now using my link for an exclusive 30-day trial period. Experience the power of centralized message management and supercharge your workflow. Don't miss out—click here to start your trial today! 🚀


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